PLEASE NOTE THAT THE TERMS OF THIS END USER LICENSE AGREEMENT (this “EULA”) SHALL GOVERN YOUR USE OF THE SOFTWARE, REGARDLESS OF ANY TERMS THAT MAY APPEAR DURING THE INSTALLATION OF THE SOFTWARE.
IMPORTANT- READ CAREFULLY: BY DOWNLOADING, INSTALLING, OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS END USER LICENSE AGREEMENT (“Agreement”). THIS AGREEMENT SETS FORTH THE TERMS AND CONDITIONS FOR THE USE OF THE SOFTWARE LISTED ON THE QUOTE/ORDER FORM. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU MUST NOT DOWNLOAD, INSTALL, OR USE THE SOFTWARE, AND YOU MUST DELETE OR DESTROY THE SOFTWARE. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU ACKNOWLEDGE AND AGREE THAT SOVLABS MAY REMOTELY DISABLE THE SOFTWARE.
EVALUATION LICENSE. If You are licensing the Software for evaluation purposes, Your use of the Software is only permitted in a non-production environment and for the period limited by the License Key. Notwithstanding any other provision in this EULA, an Evaluation License of the Software is provided “AS-IS” without indemnification, support or warranty of any kind, expressed or implied.
1.1 “Affiliate”means, with respect to a party at a given time, an entity that then is directly or indirectly controlled by, is under common control with, or controls that party, and here “control” means an ownership, voting or similar interest representing fifty percent (50%) or more of the total interests then outstanding of that entity.
1.2 “Documentation” means that documentation that is generally provided to You by SovLabs with the Software, as revised by SovLabs from time to time, and which may include end user manuals, operation instructions, installation guides, release notes, and on-line help files regarding the use of the Software.
1.3 “Intellectual Property Rights” means all worldwide intellectual property rights, including without limitation, copyrights, trademarks, service marks, trade secrets, know how, inventions, patents, patent applications, moral rights and all other proprietary rights, whether registered or unregistered.
1.4 “License” means a license granted under Section 2.1 (General License Grant).
1.5 “License Key” means a serial number that enables You to activate and use the Software.
1.6 “License Term” means the duration of a License as specified in the Order.
1.7 “License Type” means the type of License applicable to the Software, as more fully described in the Order.
1.8 “Open Source Software” or “OSS” means software components embedded in the Software and provided under separate license terms, which can be found either in the open_source_licenses.txt file (or similar file) provided within the Software.
1.9 “Order” means a purchase order, enterprise license agreement, statement of work, or other ordering document issued by You to SovLabs or a SovLabs authorized reseller that references and incorporates this EULA and is accepted by SovLabs as set forth in Section 4 (Order).
1.10 “Subscription Term” means the initial term of your authorized use of the Service Offering, as set forth in the applicable Order, together with any renewal terms (if applicable).
1.11 “Software” means the SovLabs computer programs listed on an Order, together with any software code relating to the foregoing that is provided to You pursuant to a support and subscription service contract and that is not subject to a separate license agreement.
1.12 “SovLabs” means SovLabs, LLC, a Georgia company.
11.3 “Third Party Agent” means a third party delivering information technology services to You pursuant to a written contract with You.
2.1 General License Grant. SovLabs grants to You a non-exclusive, non-assignable (except as set forth in Section 13.1 (Transfers; Assignment)), non-sublicensable right and license to use the Software and the Documentation during the Subscription Term and solely for Your internal business operations. Unless otherwise indicated in the Order, licenses granted to You will be limited to use of object code only and will commence on the date You are notified of availability for electronic download.
2.2 Reporting. No more than once every rolling six (6) month period during the term of any license to Software granted under this EULA, Customer shall within seven (7) days of a request from SovLabs run SovLabs’ work flow assessment functionality included with the Software to assess compliance with the license use restrictions set out in this EULA or an Order. Customer shall return the resulting report to SovLabs within five (5) days of running such work flow assessment tool. If the resulting report shows that Customer’s use of the Software has exceeded the license use restriction set out herein or in an Order, Customer shall cease such unlicensed or unauthorized uses, and if the same is curable by the purchase of additional licenses to the Software, pay SovLabs’ invoice at the rates set out in the applicable Order for a sufficient number of licenses to the Software needed to comply with this EULA and the applicable Order. Such payment must be made within fifteen (15) days after receipt of the SovLabs’ invoice for the same and is in addition to any other rights or remedies available to SovLabs. If such a report shows that a Customer’s use of the Software violates applicable restrictions on use, then SovLabs may thereafter make further requests under this section on a rolling, quarterly calendar basis.
2.3 Third Party Agents. Under the License granted to You in Section 2.1 (General License Grant) above, You may permit Your Third Party Agents to access, use and/or operate the Software on Your behalf for the sole purpose of delivering services to You, provided that You will be fully responsible for Your Third Party Agents' compliance with terms and conditions of this EULA and any breach of this EULA by a Third Party Agent shall be deemed to be a breach by You.
2.4 Copying Permitted. You may copy the Software and Documentation as necessary to install and run the quantity of copies licensed, but otherwise for archival purposes only.
2.5 Open Source Software. Notwithstanding anything herein to the contrary, Open Source Software is licensed to You under such OSS’s own applicable license terms, which can be found in the open_source_licenses.txt file, the Documentation or as applicable, the corresponding source files for the Software. These OSS license terms are intended to be consistent with the license granted in Section 2 (License Grant), and may contain additional rights benefiting You. The OSS license terms shall take precedence over this EULA to the extent that this EULA imposes greater restrictions on You than the applicable OSS license terms. To the extent the license for any Open Source Software requires SovLabs to make available to You the corresponding source code and/or modifications (the "Source Files"), You may request a copy of the applicable Source Files by sending a written request, with Your name and address to: SovLabs, LLC, 3930 East Jones Bridge Road, Norcross, GA, United States of America. All requests should clearly specify: Open Source Files Request, Attention: General Counsel. This offer to obtain a copy of the Source Files is valid for three years from the date You acquired this Software.
3.1 License Restrictions. Without SovLabs’ prior written consent, You must not, and must not allow any third party to: (a) use Software in an application services provider, service bureau, or similar capacity for third parties, except that You may use the Software to deliver hosted services to Your Affiliates; (b) make available Software in any form to anyone other than Your employees or contractors reasonably acceptable to SovLabs and require access to use Software on behalf of You in a matter permitted by this EULA, except as specified in Section 2.3 (Third Party Agents); (c) transfer or sublicense Software or Documentation to an Affiliate or any third party, except as expressly permitted in Section 13.1 (Transfers; Assignment); (d) use Software in conflict with the terms and restrictions of the Software's licensing model and other requirements specified herein, in the Documentation and/or SovLabs quote; (e) except to the extent permitted by applicable mandatory law, modify, translate, enhance, or create derivative works from the Software, or reverse engineer, decompile, or otherwise attempt to derive source code from the Software, except as specified in Section 3.2 (Decompiflation); (f) remove any copyright or other proprietary notices on or in any copies of Software; or (h) violate or circumvent any technological restrictions within the Software or specified in this EULA, such as via software or services. You are responsible for purchasing and licensing from applicable third parties the hardware and software required for operation of the Software as specified in the Documentation and for maintaining current license and support relationships with such third parties as required to enable Your use of the Software as specified in the Documentation, including (by way of example and not limitation), then-current versions of: VMware’s vSphere and vRealize Automation products, Microsoft’s IPAM and Active Directory products, and the RedHat Satellite, Bluecat, F5 BIG-IP, Chef, Cisco ASA, BIND DNS, and ServiceNow products.
3.2 Decompilation. Notwithstanding the foregoing, decompiling the Software is permitted to the extent applicable laws give You the express right to do so to obtain information necessary to render the Software interoperable with other software; provided, however, You must first request such information from SovLabs, provide all reasonably requested information to allow SovLabs to assess Your claim, and SovLabs may, in its discretion, either provide such interoperability information to You, impose reasonable conditions, including a reasonable fee, on such use of the Software, or offer to provide alternatives to ensure that SovLabs’ proprietary rights in the Software are protected and to reduce any adverse impact on SovLabs’ proprietary rights.
3.3 Ownership. The Software and Documentation, all copies and portions thereof, and all improvements, enhancements, modifications and derivative works thereof, and all Intellectual Property Rights therein, are and shall remain the sole and exclusive property of SovLabs and its licensors. Your rights to use the Software and Documentation shall be limited to those expressly granted in this EULA and any applicable Order. No other rights with respect to the Software or any related Intellectual Property Rights are implied. You are not authorized to use (and shall not permit any third party to use) the Software, Documentation or any portion thereof except as expressly authorized by this EULA or the applicable Order. SovLabs reserves all rights not expressly granted to You. SovLabs does not transfer any ownership rights in any Software.
6.1 Maintenance and support services will include provision of such updates, upgrades, bug fixes, patches and other error corrections (collectively, “Updates”) as SovLabs makes generally available free of additional charge to all licensees of the Software then entitled to maintenance and support services. SovLabs may develop and provide Updates in its sole discretion, and you agree that SovLabs has no obligation to develop any Updates at all or for particular issues. You further agree that all Updates will be deemed Software, and related documentation will be deemed Documentation, all subject to all terms and conditions of this Agreement. You acknowledge that SovLabs may provide Updates via download from a website designated by SovLabs and that your receipt thereof will require an internet connection, which connection is your sole responsibility. SovLabs has no obligation to provide Updates via any other media. Maintenance and support services do not include any new version or new release of the Software that SovLabs may issue as a separate or new product, and SovLabs may determine whether any issuance qualifies as a new version, new release or Update in its sole discretion.
6.2 SovLabs has no obligation to provide maintenance and support services, including Updates: (i) for any but the most current or immediately preceding version or release of the Software; (ii) for any copy of Software for which all previously issued Updates have not been installed; (iii) for any software or other products you have obtained from any third party; (iv) for any Software that has been modified other than by SovLabs, or that is being used with any hardware, software, configuration or operating system not specified in the Documentation; or (v) if you are in breach under this Agreement.
7.1 Software Warranty, Duration and Remedy. During the Subscription Term, SovLabs warrants to You that the Software will substantially conform to the applicable Documentation, provided that the Software: (a) has been properly installed and used at all times in accordance with the applicable Documentation; and (b) has not been modified or added to by persons other than SovLabs or its authorized representative. SovLabs shall not be in breach of the foregoing warranty of the any nonconformance with the foregoing warranty is caused by an update, add-on, integration, product, software, or service not provided by SovLabs. SovLabs will, at its own expense and as its sole obligation and Your exclusive remedy for any breach of this warranty, either replace that Software or correct any reproducible error in that Software reported to SovLabs by You in writing during the Subscription Term. If SovLabs determines that it is unable to correct the error or replace the Software, SovLabs will refund to You a pro-rated amount paid by You for that Software covering the unused, remaining portion of the Subscription Term, in which case the License for that Software will terminate. SovLabs shall not be in breach of the foregoing warranty if a nonconformance is caused by a modification, update, add-on, integration, product, or service not provided by SovLabs.
7.3 Software Disclaimer of Warranty. OTHER THAN THE WARRANTY ABOVE, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOVLABS AND ITS SUPPLIERS MAKE NO OTHER EXPRESS WARRANTIES UNDER THIS EULA, AND DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING BY STATUTE, OPERATION OF LAW, COURSE OF DEALING OR PERFORMANCE, OR USAGE OF TRADE. SOVLABS AND ITS LICENSORS DO NOT WARRANT THAT THE SOFTWARE WILL OPERATE UNINTERRUPTED OR THAT IT WILL BE FREE FROM DEFECTS OR THAT IT WILL MEET YOUR REQUIREMENTS.
8.1 Subject to the remainder of this Section 8 (Intellectual Property Indemnification), SovLabs shall defend You against any third party claim that the Software infringes any patent, trademark or copyright of such third party, or misappropriates a trade secret (but only to the extent that the misappropriation is not a result of Your actions) under the laws of the United States (“Infringement Claim”) and indemnify You from the resulting costs and damages finally awarded against You to such third party by a court of competent jurisdiction or agreed to in settlement. The foregoing obligations are applicable only if You: (i) promptly notify SovLabs in writing of the Infringement Claim; (ii) allow SovLabs sole control over the defense for the claim and any settlement negotiations; and (iii) reasonably cooperate in response to SovLabs requests for assistance. You may not settle or compromise any Infringement Claim without the prior written consent of SovLabs.
8.2 If the alleged infringing Software become, or in SovLabs’ opinion be likely to become, the subject of an Infringement Claim, SovLabs will, at SovLabs’ option and expense, do one of the following: (a) procure the rights necessary for You to make continued use of the affected Software; (b) replace or modify the affected Software to make it non-infringing; or (c) terminate the License to the affected Software and discontinue the related support services, and, upon Your certified deletion of the affected Software, refund a pro-rated portion of the fees paid by You for the unused, remaining portion of the Subscription Term as of the effective date of termination. Nothing in this Section 8.2 (Remedies) shall limit SovLabs’ obligation under Section 8.1 (Defense and Indemnification) to defend and indemnify You, provided that You replace the allegedly infringing Software upon SovLabs’ making alternate Software available to You and/or You discontinue using the allegedly infringing Software upon receiving SovLabs’ notice terminating the affected License.
8.3 Exclusions. Notwithstanding the foregoing, SovLabs will have no obligation under this Section 8 (Intellectual Property Indemnification) or otherwise with respect to any claim based on: (a) a combination of Software with non-SovLabs products (other than non-SovLabs products that are listed on the Order and used in an unmodified form); (b) use for a purpose or in a manner for which the Software was not designed; (c) use of any older version of the Software when use of a newer version from SovLabs would have avoided the infringement; (d) any modification to the Software made without SovLabs’ express written approval; (e) any claim that relates to open source software or freeware technology or any derivatives or other adaptations thereof that is not embedded by SovLabs into Software listed on SovLabs’ commercial price list; or (f) any Software provided on a no charge, beta or evaluation basis. THIS SECTION 8 (INTELLECTUAL PROPERTY INDEMNIFICATION) STATES YOUR SOLE AND EXCLUSIVE REMEDY AND SOVLABS' ENTIRE LIABILITY FOR ANY INFRINGEMENT CLAIMS OR ACTIONS.
10.1 Limitation of Liability. TO THE MAXIMUM EXTENT MANDATED BY LAW, IN NO EVENT WILL SOVLABS AND ITS LICENSORS BE LIABLE FOR ANY LOST PROFITS OR BUSINESS OPPORTUNITIES, LOSS OF USE, LOSS OF REVENUE, LOSS OF GOODWILL, BUSINESS INTERRUPTION, LOSS OF DATA, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES UNDER ANY THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, PRODUCT LIABILITY, OR OTHERWISE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. SOVLABS’ AND ITS LICENSORS’ LIABILITY UNDER OR IN CONNECTION WITH THIS EULA WILL NOT, IN ANY EVENT, REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EXCEED THE GREATER OF THE LICENSE FEES YOU PAID FOR THE SOFTWARE GIVING RISE TO THE CLAIM OR $5000. THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF WHETHER SOVLABS OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
10.2 Limitation of Liability Exclusions. The limitations of liability in this Section 9 shall not apply to: (a) Your violation of SovLabs’ or its licensors’ Intellectual Property Rights or Your use of the Software, in a manner not expressly authorized by the Agreement; (b) SovLabs’ indemnification obligations under the Agreement; (c) either party's breach of confidentiality under the Agreement; (d) Your payment obligations; or (e) the gross negligence or willful misconduct of either party or (f) any liability which may not be excluded by applicable law.
10.3 Further Limitations. SovLabs’ licensors shall have no liability of any kind under this EULA and SovLabs’ liability with respect to any third party software embedded in the Software shall be subject to Section 9.1 (Limitation of Liability). You may not bring a claim under this EULA more than eighteen (18) months after the cause of action arises.
11.1 EULA Term. The term of this EULA begins on the notice of availability for electronic download or delivery of the Software and continues until this EULA is terminated in accordance with this Section 10.
11.2 Termination for Breach. SovLabs may terminate this EULA effective immediately upon written notice to You if: (a) You fail to pay any portion of the fees under an applicable Order within ten (10) days after receiving written notice from SovLabs that payment is past due; or (b) You breach any other provision of this EULA and fail to cure within thirty (30) days after receipt of SovLabs’ written notice thereof.
11.3 Termination for Insolvency. SovLabs may terminate this EULA effective immediately upon written notice to You if You: (a) terminate or suspend your business; (b) become insolvent, admit in writing Your inability to pay Your debts as they mature, make an assignment for the benefit of creditors; or become subject to control of a trustee, receiver or similar authority; or (c) become subject to any bankruptcy or insolvency proceeding.
11.4 Upon SovLabs’ termination of this EULA: (a) all Licensed rights to all Software granted to You under this EULA will immediately cease; and (b) You must cease all use of all Software, and return or certify destruction of all Software and License Keys (including copies) to SovLabs, and return, or if requested by SovLabs, destroy, any related SovLabs Confidential Information in Your possession or control and certify in writing to SovLabs that You have fully complied with these requirements. Any provision will survive any termination or expiration if by its nature and context it is intended to survive, including Sections 1 (Definitions), 2.5 (Open Source Software), 3 (Restrictions; Ownership), 5 (Records and Audit), 7.2 (Software Disclaimer of Warranty), 10 (Limitation of Liability), 11 (Termination), 12 (Confidential Information) and 13 (General).
12.1 Definition. “Confidential Information” means information or materials provided by one party (“Discloser”) to the other party (“Recipient”) which are in tangible form and labelled “confidential” or the like, or, information which a reasonable person knew or should have known to be confidential. The following information shall be considered Confidential Information whether or not marked or identified as such: (a) License Keys; (b) information regarding SovLabs’ pricing, product roadmaps or strategic marketing plans; and (c) non-public materials relating to the Software.
12.2 Protection. Recipient may use Confidential Information of Discloser; (a) to exercise its rights and perform its obligations under this EULA; or (b) in connection with the parties' ongoing business relationship. Recipient will not use any Confidential Information of Discloser for any purpose not expressly permitted by this EULA, and will disclose the Confidential Information of Discloser only to the employees or contractors of Recipient who have a need to know such Confidential Information for purposes of this EULA and who are under a duty of confidentiality no less restrictive than Recipient's duty hereunder. Recipient will protect Confidential Information from unauthorized use, access, or disclosure in the same manner as Recipient protects its own confidential or proprietary information of a similar nature but with no less than reasonable care.
12.3 Exceptions. Recipient's obligations under Section 12.2 (Protection) with respect to any Confidential Information will terminate if Recipient can show by written records that such information: (a) was already known to Recipient at the time of disclosure by Discloser; (b) was disclosed to Recipient by a third party who had the right to make such disclosure without any confidentiality restrictions; (c) is, or through no fault of Recipient has become, generally available to the public; or (d) was independently developed by Recipient without access to, or use of, Discloser's Information. In addition, Recipient will be allowed to disclose Confidential Information to the extent that such disclosure is required by law or by the order of a court of similar judicial or administrative body, provided that Recipient notifies Discloser of such required disclosure promptly and in writing and cooperates with Discloser, at Discloser's request and expense, in any lawful action to contest or limit the scope of such required disclosure.
13.1 Transfers; Assignment. You may not assign this EULA, any Order, or any right or obligation herein or delegate any performance without SovLabs’ prior written consent, which consent will not be unreasonably withheld. Any other attempted assignment or transfer by You will be void. SovLabs may use its Affiliates or other sufficiently qualified subcontractors to provide services to You, provided that SovLabs remains responsible to You for the performance of the services.
13.2 Notices. Any notice delivered by SovLabs to You under this EULA will be delivered via mail, email or fax.
13.3 Waiver. Failure to enforce a provision of this EULA will not constitute a waiver.
13.4 Severability. If any part of this EULA is held unenforceable, the validity of all remaining parts will not be affected.
13.5 Compliance with Laws; Export Control; Government Regulations. Each party shall comply with all laws applicable to the actions contemplated by this EULA. You acknowledge that the Software is of United States origin, is provided subject to the U.S. Export Administration Regulations, may be subject to the export control laws of the applicable territory, and that diversion contrary to applicable export control laws is prohibited. You represent that (1) you are not, and are not acting on behalf of, (a) any person who is a citizen, national, or resident of, or who is controlled by the government of any country to which the United States has prohibited export transactions; or (b) any person or entity listed on the U.S. Treasury Department list of Specially Designated Nationals and Blocked Persons, or the U.S. Commerce Department Denied Persons List or Entity List; and (2) you will not permit the Software to be used for, any purposes prohibited by law, including, any prohibited development, design, manufacture or production of missiles or nuclear, chemical or biological weapons. The Software and accompanying documentation are deemed to be “commercial computer software” and “commercial computer software documentation”, respectively, pursuant to DFARS Section 227.7202 and FAR Section 12.212(b), as applicable. Any use, modification, reproduction, release, performing, displaying or disclosing of the Software and documentation by or for the U.S. Government shall be governed solely by the terms and conditions of this EULA.
13.6 Construction. The headings of sections of this EULA are for convenience and are not to be used in interpreting this EULA. As used in this EULA, the word 'including' means “including but not limited to”.
13.7 Governing Law. This EULA is governed by the laws of the State of Georgia, United States of America (excluding its conflict of law rules), and the federal laws of the United States. To the extent permitted by law, the state and federal courts located in Georgia will be the exclusive jurisdiction for disputes arising out of or in connection with this EULA. The U.N. Convention on Contracts for the International Sale of Goods does not apply.
13.8 Third Party Rights. Other than as expressly set out in this EULA, this EULA does not create any rights for any person who is not a party to it, and no person who is not a party to this EULA may enforce any of its terms or rely on any exclusion or limitation contained in it.
13.9 Order of Precedence. With respect to any inconsistency between this EULA and an Order, the terms of this EULA shall supersede and control over any conflicting or additional terms and conditions of any Order, acknowledgement or confirmation or other document issued by You.
13.10 Entire Agreement. This EULA, including accepted Orders and any amendments hereto, contain the entire agreement of the parties with respect to the subject matter of this EULA and supersede all previous or contemporaneous communications, representations, proposals, commitments, understandings and agreements, whether written or oral, between the parties regarding the subject matter hereof. This EULA may be amended only in writing signed by authorized representatives of both parties.
13.11 No Third-Party Beneficiaries. Nothing in this EULA shall confer any rights